🔲When should a client definitely not wait?🔲


🔘When he wants/is ready to pay money - there is a queue at the checkout, limited payment methods, difficulty in “cancelling”/changing an order/receipt, etc.

🔘When something “went wrong” - employees do not like to work with complaints, product returns, etc., but this is a very important point in customer service.

🔘When you need repairs/service - if you provide not just a product, but also give a guarantee for it, you need to carry it out as quickly as possible (for example, in expensive salons they provide replacement cars during repairs).

🔳Of course, many actions take time and the client understands this, but this means that the client must be informed about the time and deadlines, as well as about delays and changes in timing.

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